Sungrow Monitoring Setup Guide

A step by step guide and trouble shooting tips

Setting up your inverter for the first time

Prepare by getting your home Wi-Fi network name (SSID) and password.

Download and install the iSolarCloud app from the Apple App Store or the Google Play Store, then follow the instructions below.

Sungrow have their own free guides on how to set up your system (and other things) here:

To complement this, I made the following guide. Note this is correct as of May 2020; when you do it, it may be different. The Sungrow guides cover a lot more than I do (e.g. usage and common troubleshooting), so it’s still worth having a read of them.

Let’s begin!

1. Open the app and click Register

2. Click End User

3. You’ll see the following screen

4. Click Server, then click International Server (the tick will appear), and then click Confirm

6. Enter your email and click Send Verification Code

7. A “Sending Successful” message will appear

8. You will receive an email like this one

9. Enter your verification code and the rest of your details (note you can press the eye symbol to see your password to check you typed it correctly

10. Successful! Proceed

11. Login with your account details

12. Accept the Privacy Policy

13. Click the + in the top-right corner

14. Click Residential

15. Click PV (if you have a battery, click Hybrid – note I don’t currently have the full setup guide for a battery setup but it is similar)

16. Click WLAN (Wireless Local Areal Network – in other words, Wi-Fi)

17. This screen will appear

18. Open your phone Wi-Fi settings and connect to the inverter (the numbers will be the same as the Wi-Fi dongle serial number – it’s on a sticker on the side of the dongle)

19. Return to the app and it will say Sucessfully Connected. Click NEXT

20. Select your home Wi-Fi network within the app

21. Enter your Wi-Fi password and Confirm

22. It will Connect

23. Password Setting Successful

24. You might have to refresh the list by clicking the orange arrows to see a tick next to your home Wi-Fi network. Click NEXT

25. Successfully Connected. NEXT

26. Open your phone Wi-Fi settings and disconnect your phone from the Sungrow Wi-Fi, and reconnect to your home Wi-Fi

27. Re-open the iSolarCloud App – Successfully Connected. NEXT

28. You have the option to add more inverters – clicking Add More will repeat the previous steps

29. If you add more, it will appear like so. Click NEXT

30. You’ll go to the Configure Plant Screen. We suggest changing ithe plant name to include your name and suburb e.g. B1234567890 – J.Smith – Brisbane. Fill all the details and click NEXT

31. Configure your tariff. The unit is AUD/kWh. The Feed-in Tariff and Consumption Tariff come from your electricity bill. These can be updated later, so if you want enter the average figures of 0.1 and 0.26. NEXT

32. Enter AUSEFN7J. The details for GI Energy will automatically appear. This allows us to monitor your system for any issues. NEXT

33. Wait

34. Select (click) all inverters (the AXXXXXXXXXX is the serial number on the side of your inverter), and click NEXT

35. Ensure the Country/Region is Australia, then NEXT

36. Confirm

37. Wait

When I tried this time, after ~10mins it said Configuration Failed. I did Try Again and it again said it failed. However, when I clicked “Back”…

38. Configured (in green). NEXT

39. Completed. Click Dashboard

40. For some reason it took me to the new plant creation wizard again. Click Cancel, then Confirm, and then you’ll be done!

Changing settings after your system is set up

Share your system monitoring with us

If you have already set your system up, you can find the option to rename by going into the overview window and clicking the settings cog in the top right of the screen. Then click Plant and tap on Distributor/installer Organization Code.

Why should you share your monitoring with us? The simple answer is to that we can support you. If you have a question about your system performance, savings or the app itself, we will be able to see what you see. If there is a technical problem, we will be able to diagnose it faster so that we can resolve the problem quickly.


Rename your system

If you have already set your system up, you can find the option to rename by going into the overview window and clicking the settings cog in the top right of the screen. Then click Plant and tap on Plant Name.

We suggest adding your first initial, surname and suburb to the serial number. For example:

A12345678 -> A12345678 – J.Smith – Brisbane


Wi-Fi connection

If you changed modem/router or internet provider and have a new Wi-Fi name and password to connect your system to, you can do so from the app.

From the app home screen, click More, click WLAN Configuration, then follow the onscreen instructions. This will take you through the same screens as above (Similar to steps 16-27).

Common problems in solar monitoring

If you’ve set up your monitoring application and there is no information being reported, there are several issues that you can check for:

1. You can go through the manual WiFi connection process to ensure your modem is talking to the solar inverter.  Please see Step 5 in the first section of this page.

2. Check your plant configuration.  You can find this on the app by clicking on the setting icon (Cog) in the top right hand corner above your overview.  Go to plant configuration.  If you do have a battery installed, you need to ensure your plant type is ‘Residential Storage’  if you do not have a battery, please ensure you have ‘Residential PV’ selected.  If this setting is incorrect, the inverter cannot talk to the Sungrow website or your application.

3. If the above issues are not resolving your connection issue, it may be due to the strength of your WiFi connection between the solar inverter and your modem.  If the distance between the modem and inverter is too great, or there are too many walls and obstacles between them you may need to install a WiFi booster for your home network. See the diagram below to take to your local computer retailer and purchase the WiFi booster.

Use solar monitoring to save more on electricity bills

By understanding how you use energy, and becoming familiar with what your appliances are consuming you can become more effective at using solar energy.  The more you observe your energy consumption, the better you will become at managing your energy.