Effective date: 2nd October 2026
The Trustee for the Green Incentives Trust trading as GI Energy (ABN 69 712 051 376) (“GI Energy”, “we”, “us” or “our”) respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains the personal information we collect and hold, why we handle it, who we may disclose it to, and how you can request access or correction or make a privacy complaint.
It applies to our websites, landing pages, forms, surveys, calls, messages, consultations, quotations, installations, customer support and other dealings with you.
Depending on how you deal with us, we may collect:
We generally do not seek sensitive information. If sensitive information is reasonably necessary for a particular purpose, we will handle it in accordance with applicable law.
We usually collect personal information directly from you when you:
We may also receive relevant information from:
Where reasonably practicable, we collect personal information directly from you.
Sales and support calls may be recorded for service delivery, training, quality assurance, dispute resolution, security and record-keeping.
We take reasonable steps to notify callers when recording applies and handle recordings only for legitimate business and legal purposes.
If you submit an enquiry, you ask GI Energy to contact you by phone, SMS and email about that enquiry, including to arrange an appointment and prepare a proposal.
Where we send commercial electronic marketing, we identify GI Energy and provide a functional way to unsubscribe. Withdrawing marketing consent does not prevent necessary service, appointment, contract, installation, safety, warranty or support communications.
We may collect, use and disclose personal information to:
We do not sell personal information.
Where reasonably necessary for the purposes described in this policy, we may disclose personal information to:
We take reasonable steps to require service providers to protect personal information and use it only for authorised purposes.
Some technology, communications, analytics, advertising and cloud providers operate globally and may process or store personal information outside Australia.
The countries involved can vary according to the provider, service, account configuration, support arrangement and the location from which the service is delivered.
Where required, GI Energy takes reasonable steps in relation to overseas disclosures and the handling of personal information by service providers.
Our websites and campaign pages may use cookies, pixels, tags and similar technologies to:
These technologies may collect device and browser information, IP address, page views, referral source, advertising identifiers and interaction data.
Available browser, platform and website controls may allow you to restrict some tracking.
GI Energy does not treat an advertising platform’s event label as proof of a verified sales enquiry unless the event is reconciled to a qualifying enquiry received by GI Energy.
We hold personal information in electronic systems and, where required, physical records.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No storage or transmission method is completely secure.
We retain personal information only for as long as reasonably needed for the purpose for which it was collected or as required or permitted by law.
Retention can also be affected by an active service, contract, warranty, complaint, dispute, insurance matter, legal claim, tax obligation or record-keeping requirement.
When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful exceptions. We may retain a minimal suppression record to honour an unsubscribe or do-not-contact request.
You may ask us to delete information. We will consider the request and explain where information must or may be retained.
You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding.
We may refuse or limit a request where permitted by law. If that happens, we will explain the reason unless the law prevents us from doing so.
If you believe we have mishandled your personal information, contact us with details of your concern.
We will acknowledge and investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Third-party websites and services have their own privacy practices. We encourage you to review their privacy policies before providing personal information.
We may update this policy when our practices, providers, services or legal obligations change.
The current version and effective date will be published on our website.
GI Energy
The Trustee for the Green Incentives Trust trading as GI Energy
ABN 69 712 051 376
2A/17 Cairns Street
Loganholme QLD 4129
Email: admin@gienergy.com.au
Telephone: [1300 876 269 (line 1300876269)](tel:1300876269)
You may request this policy in an alternative accessible format by contacting us.
We are a Clean Energy Council Approved Solar Retailer focusing on residential and commercial customers nationwide.
As an Australian-owned company, we’re passionate about creating a better world through cleaner energy sources whilst providing industry-leading products paired with excellent customer service before, during, and after the sale process.
